Refund policy

Our 120-Day Money-Back Guarantee

Hair takes time, so we give you a full 120 days to see the difference for yourself.

How it works

  • 120 days from delivery. Your guarantee starts on the day your order is delivered (as shown on the courier tracking), not the day you ordered.
  • Your first order. The guarantee applies to your first Alyra order, once per customer and per delivery address.
  • Use it daily. Use Alyra every day as directed. If you’re not happy with your results, email us at info@alyra.co.za within the 120 days, with your order number. We may ask you a few optional questions about how you used Alyra and what you noticed. Answering them is never a condition of your refund.
  • Keep what you’ve used, return what you haven’t. Keep the bottles you’ve been using. Any bottles you haven’t used must be sent back to us, sealed and in their original packaging.
  • Full refund. Once your unused bottles arrive back with us (or right away, if you’ve used every bottle in your order), we’ll refund the full amount you paid for the products in your first order.

Returning unused bottles

  • Email us first and we’ll send you our return address and a return reference.
  • Return postage is for your own account. We recommend a tracked service such as PAXI, PostNet or a courier, as we can’t refund parcels that don’t reach us.
  • The original delivery fee isn’t refunded. Bundles ship free anyway.

When you’ll get your money

  • We refund to your original payment method within 10 business days of receiving your unused bottles, or of approving your claim if there’s nothing to return.
  • Your bank may take a few extra days to show the refund.

What the guarantee doesn’t cover

  • Second and later orders. Our standard returns below, and your legal rights, still apply to every order.
  • Alyra bought anywhere other than alyra.co.za.
  • A second guarantee claim by the same person or at the same delivery address.
  • Unused bottles that come back opened, damaged or not in their original packaging. These are excluded from the refund, but your refund for the rest of the order still goes ahead.

Changed your mind? (Cooling-off)

You can cancel any order and return unopened, unused products in their original packaging within 14 days of delivery, for any reason.

Email us at info@alyra.co.za to start a return. The only cost to you is the courier fee to send the products back.

We refund the full purchase price to your original payment method within 10 business days of receiving the return.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us with your order number and a photo.

We’ll replace it or refund you, whichever you prefer, and we’ll cover the courier costs.

If your scalp reacts

Please do a patch test before first use. If you experience any irritation, stop using Alyra and email us so we can help.

Before contacting your bank

If something isn’t right with your order, please email us first. We’ll sort it out quickly, and it’s usually faster than a bank dispute.

Contact

Email: info@alyra.co.za